srpski english
Retail sales training

Personal selling skills sales training courses and workshops Serbia


Practical "Sales Knowledge" personal sales skills training courses, seminars and practical workshops would greatly increase your personal selling skills and sales performance.

Do you want to improve your sales department's selling performance?


(1) In-house Training ‘Practical retail selling skills’ - 1 day

Learn how to use the effective retail selling system? - Trainer: Miodrag Kostic
How to make the first contact with customers? How to communicate the right information-message? How to up-sell, cross-sell? How to use effective sales methodology?

(2) In-house Training ‘Retail selling and customer loyalty’ - 2 days

Sell retail and gain loyal customers? - Trainers: Miodrag Kostic and Marko Burazor
Learn how to use successful sales methodology? How to recognize and adopt to various customer types? How to gain and keep loyal customers? Learn how to work in teams?

(3) In-house Training ‘Retail selling academy program’ - 3 days

Full 3 days retail selling program? - Trainers: Miodrag Kostic and Marko Burazor
How to use successful sales methodology? How to recognize customer types and sell? How to gain and maintain customer loyalty? Learn how to become successful retail salesman?

(4) In-house Training ‘Direct selling skills’ - 2 days

Improve your direct selling skills! - Trainers: Miodrag Kostic and Marko Burazor
Paradigm of direct selling – How to recognize different types of customers? Systematic selling process (10 steps) – Developing and maintaining quality relations with clients

(5) In-house Training ‘Telephone selling skills’ - 2 days

Increase your telephone sales! - Trainers: Miodrag Kostic and Marko Burazor
Organization culture, influence on communication - telephone communication – active listening - communication styles - preparing and presenting information - managing calls

(6) In-house Training ‘Personal selling skills’ - 1 day

Improve your personal selling skills! - Trainer: Marko Burazor
What is really the sales? What customers buy? How buyer buys? Advice in sales. How to organize sales force? Teamwork and synergy in sales. Loyalty programs.

(7) In-house Training ‘Customer loyalty programs’ - 1 day

Create successful loyalty programs! - Trainer: Marko Burazor
Understanding relations between company and its customers. Loyalty is created by predefined scenario. Identifying key elements of customer experience

(8) In-house Training ‘Convincing sales presentation’ - 2 days

Improve sales presentation skills! - Trainers: Miodrag Kostic and Marko Burazor
Sales presentation phenomena - Informing and convincing - Preparing successful sales presentation People buy from people they love - Preparing for unpleasant situations

(9) In-house Training ‘Effective sales negotiations’ - 2 days

Improve sales negotiation skills! - Trainers: Miodrag Kostic and Marko Burazor
What is negotiating in sales? Types of sales negotiation. Sales process and negotiating. Ten commandments of negotiating BATNA best alternative to negotiated agreement

(10) In-house Training ‘Customer service excellence’ - 1 day

Offer great customer service! - Trainer: Miodrag Kostic
Customer service paradigm? What customers want? Five levels of customer expectancy. How is customer service managed? Pro-active listening. Solving conflict situations

(11) In-house Training ‘Sales plan and selling strategy’ - 3 days

Create your own sales plan! - Trainers: Miodrag Kostic and Marko Burazor
Where are your sales? Where do you want to go? How will you get there? 50 questions + 50 right answers = better sales management + higher profit + loyal customers

(12) In-house Training ‘Telephone debt collection training’ - 3 days

Effective debt collection! - Trainers: Miodrag Kostic and Marko Burazor
Why is debt collection important? What is the debt collection system? How do you react to clients excuses? Why clients do not pay? How do you manage emotional states?

(13) In-house Training ‘Major account sales strategy’ - 2 days

Major sales strategy! - Trainers: Miodrag Kostic and Marko Burazor
What is “Major account sales strategy”? How to create the sales strategy? How to influence decision makers using sponsors? How to resolve hidden concerns?

(14) In-house Training ‘b2b selling to major accounts’ - 2 days

Selling to major accounts! - Trainers: Miodrag Kostic and Marko Burazor
What is “b2b selling to key accounts” about? What are phases of the major sales cycle? How do you prepare and useFORM for planning a sales call?

(15) In-house Training ‘Key account managementg’ - 2 days

Manage your key accounts! - Trainers: Miodrag Kostic and Melisa Seleskovic-Kapic
What is key account management? What is key accounts analyses? Who are key account managers (KAM)? Why do you loose key accounts? How do you keep key accounts?

Please call us: +381 63 60 80 26 - info@businessknowledge.biz


We do not teach cheap NLP tricks, complicated sales techniques or secret closes. We use the most advanced sales methodology based on David Sandler, Antony Robbins, Harvey Mackey, Dale Carnegie, Zig Ziglar, Brian Tracy, Tom Hopkins and Ron Martin selling systems.

Our goal is not a quick sale, but selling to gain and maintain loyal customers, as the only way of achieving sustained business growth.


Download sample of our 'Personal Selling Training' Power Point presentation (1.2 MB)

Our interactive workshops, in-house trainings and public seminars are available in English language to organizations throughout the European region, in:
United Kingdom Ireland Eire Ireland Eesti Estonia Latvija Latvia Lietuva Lithuania Polska Poland Ceska Republika Czech Republic Slovensko Slovakia Deutschland Germany Danmark Denmark Nederland Netherlands Suomi Finland Finland Portugal Portugal Portugal Portugal Belgique België Belgium Sverige Sweden España Spain España Spain Italia Italy Slovenija Slovenia Österreich Austria Magyarország Hungary Malta Malta Ελλάδα - Ellada Greece Poranešna Jugoslovenska Republika Makedonija (P.J.R.M.) Former Yugoslav Republic of Macedonia Bälgarija Bulgaria România Romania Hrvatska Croatia Türkiye Turkey Κύπρος Kypros Kýbrýs Cyprus France France France France Luxembourg Luxembourg Norge Norway Rossija Russia Ukraïna Ukraine Republica Moldova Moldova Island Iceland Azarbaycan Respublikasi Azerbaijan Hayastan Armenia Bosna i Hercegovina Bosnia and Herzegovina Crna Gora Montenegro Shqiperia Albania Srbija Serbia Belarus' Belarus Sak'art'velo Georgia Schweiz Suisse Svizzera Switzerland Città del Vaticano Vatican City State Monaco Monaco Andorra Andorra Liechtenstein Liechtenstein San Marino San Marino

Please contact us at: info@businessknowledge.biz, or call: +381 63 60 80 26


Download Power Point presentation of our education and consulting services (1.3 MB)